Website Privacy Policy

We collect information you provide to us directly, information gathered automatically when you use our website, and information we may receive from third parties in connection with our services. Information you provide directly:

• Name, email address, phone number, and mailing address
• Information submitted through our consultation request or contact forms
• Health-related information you share when seeking hair restoration or transplant services
• Payment information (processed securely through our payment partners)
• Communications you send us via email, phone, or in person

Information collected automatically:

• Browser type, operating system, and device type
• IP address and approximate geographic location
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 4)

We use the information we collect for the following purposes:

• To schedule and conduct consultations — in-person, remote, or virtual
• To provide and manage hair restoration, replacement, and treatment services
• To communicate with you regarding appointments, follow-ups, and care
• To respond to your questions and support requests
• To send you relevant updates about our services, promotions, or news — only where you have opted in
• To improve our website, services, and patient experience
• To comply with applicable legal obligations
• To process payments and maintain accurate billing records

We will never sell your personal information to third parties or use it in ways unrelated to the services you have requested from us.

Van Scoy Hair Clinics takes the privacy of your health information seriously. Where applicable under the Health Insurance Portability and Accountability Act (HIPAA), your protected health information (PHI) is handled in accordance with our HIPAA Notice of Privacy Practices. If you believe your health information has been improperly disclosed, you have the right to file a complaint with us or with the U.S. Department of Health and Human Services. We will not retaliate against you for making a complaint.

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Specifically, we use:

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand site traffic and user behavior (e.g., Google Analytics)
• Marketing cookies — used to serve relevant advertising and track campaign performance (e.g., Google Tag Manager)

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers: Trusted third parties who assist us in operating our website or conducting our business (e.g., payment processors, scheduling software, email platforms), all bound by confidentiality obligations
• Legal requirements: When required by law, court order, or governmental authority
• Safety: When disclosure is necessary to protect the rights, property, or safety of Van Scoy Hair Clinics, our clients, or others
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity subject to the same privacy protections
• With your consent: Any other sharing will only occur with your explicit permission

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include secure data storage, access controls, and encrypted communications where applicable. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-out: Opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email we send
• Restriction: Request that we limit how we process your data in certain circumstances
• Portability: Request your data in a commonly used, machine-readable format where technically feasible

To exercise any of these rights, please contact us using the information in Section 11. We will respond within a reasonable timeframe and in accordance with applicable law.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

Our website may contain links to third-party websites, including social media platforms such as Facebook, Instagram, YouTube, X (Twitter), and Vimeo. These sites have their own privacy policies, which we encourage you to review. Van Scoy Hair Clinics is not responsible for the content or privacy practices of any linked third-party websites.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website following the posting of an updated policy constitutes your acceptance of the changes.

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is handled, please reach out through any of the options below.